Cross-Border Humanitarian Service Model
From a Google Form idea to an automated web platform
Impact Metrics
Automated dispatch
CRM workflows
Multi-channel messaging
01 / The Operational Brief
The initial problem and why standard fixes would fail
Lil Help needed to run a non-profit service model for overseas Bangladeshis. It connects families abroad with local doorstep assistance in Dhaka, covering parental care, custom sourcing, and logistics. The plan was Google Forms and spreadsheets.
02 / Our Architectural Intervention
What Primax designed and built
We saw that manual tracking would collapse under the load, and advised a dedicated digital platform instead. We built a full-stack platform with automated dispatch, CRM workflows, and multi-channel messaging.
03 / The System Legacy and Adoption
Long-term impact and client reliance
Requests that began in forms and spreadsheets now run through one platform.
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